We’re Taking Online Security to a Higher Level
At Tech CU, we take online security seriously. That's why we have implented an innovative Online Banking login solution, called "two-way, two-factor authentication."
The first part of this security upgrade involves user authentication—how we identify you when you log into Online Banking and verify that you are an authorized user on the account you are trying to access.
How we authenticate you:
- User Name: Instead of using your Member Number to log into Online Banking, you can create your own User Name.
- Password: Rather than using a short, numeric PIN, you are prompted to create a longer alpha-numeric Password.
- Registered Computer: You can register your computers that you use regularly to access Online Banking. Logging in using a known computer gives us another way of identifying you and makes for a shorter login process.
- Challenge Questions: Select from numerous possible Challenge Questions and provide your own answers. Challenge Questions will be used to help identify you when you are logging into Tech CU Online Banking from an unknown computer.
Most institutions don’t go beyond user authentication. However, with the increasing frequency and rising sophistication of phishing and spoofing attacks, we believe it has become equally important that you be able to confidently identify us. We want you to feel secure in the knowledge that you are conducting your financial business on the Tech CU Online Banking website and not a fraudulent copy.
That is why our new login security process includes institution validation—how you verify that you are entering the legitimate Tech CU Online Banking website.
How you will authenticate us:
- Welcome Phrase: You will have the ability to create your own unique Welcome Phrase that will appear every time you log in—letting you know that you are entering the legitimate Tech CU Online Banking website.
- Security Image: You will have your own unique image that will appear each time you log in. This will be yet another way that you can tell that you are entering the legitimate Tech CU Online Banking website.
(To set up your preferences and to enroll in the new system, you will need to go through a one-time enrollment process, using your member number and current PIN. The User Name and Password you create will be used from that point forward to access Online Banking. After enrollment, you will be able to update your login information within Online Banking at any time.)
Quicken/Money Users: When accessing your accounts from Quicken or Money, please continue to use your member number as your “Customer ID/Member Number”, however you will need to use your new password as your PIN.