Tech CU Quality Service Standards

Invest in our Values

	Member Driven		Integrity
	Employee Focused		Communication
	Teamwork		Commitment
	Respect

Invest in Service:

“We put members first in all we do, serving them with a sense of urgency, with accuracy and always creating a memorable service experience.”

Investment Standards:

Introduce: We greet members warmly and make immediate eye contact. We introduce ourselves and ask how we can be of service.

Name: We acknowledge members by name, whenever possible.

Value: We value our members and take ownership of meeting their needs.

Exceed: We get it right the first time and look for ways to exceed member expectation in every encounter.

Smile: We treat members warmly and serve them with a sincere smile.

Thank: We express thanks to our members for choosing TCU.