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  • Bill Pay FAQs

    What are the requirements for Bill Pay and how do I enroll?

    All you will need is a Tech CU checking account and access to Online Banking.

    To enroll online, follow these simple steps:

    1. Log into Online Banking and select "Bill Pay" from the navigation options at the top of the screen.
    2. You will be presented with an online enrollment form.
    3. Verify or enter your email address, review the Bill Pay Terms and Conditions, and click the "I agree to the Terms and Conditions" button.
    4. You will be immediately enrolled, however some requests may take up to 24 hours to process.

    How do I cancel Bill Pay?

    You can cancel Bill Pay online at anytime. First, access Bill Pay and verify that there are no payments processing. Cancel any pending payments you have scheduled. Click the "Cancel Bill Pay Services" link in the Payment Center.

    Once you submit the form, your cancellation process will begin. Your access to Bill Pay will be disabled within 24 hours. It may take up to 5 business days for your cancellation to be completed if any payments have begun to process. Any pending payments will be cancelled.

    You can enroll again at any time and your biller information will be retained for you.

    Are there any fees for using Bill Pay?

    There are no usage fees associated with the Tech CU Bill Pay service.

    However, Bill Pay transactions clearing through your Tech CU checking account are subject to any applicable transaction fees, such as non-sufficient funds (NSF) fees, for returned or paid items at $28 each.

    How do I set up my payees and bill payments?

    When you first enroll, you can follow the guide by selecting the category of bills you'd like to set up.; You can also always set up bills via the "Add a Bill" link. Once established the payee will appear on the Payment Center page and you can immediately schedule your payments.

    How do I check the status of paid bills?

    Pending, processing and recently paid bills appear on the Payment Center page. You can also view all payment via the "Bill Activity" link.

    What types of bills can be paid using Bill Pay?

    You can pay any vendor in the U.S. excluding governmental agencies and county, state or property taxes.

    Are the payments paid, electronically or by check?

    The method of payment for each individual payee depends upon the capabilities of that payee. Most of the larger payees, such as credit card and utility companies, have the ability to receive electronic payments, which is faster and more efficient. Payees that are not capable of receiving electronic payments, such as day care providers or your landlord, are paid by check. This method is efficient, but takes a little more time to process. Both electronic and check payments include the primary member's name and account number with the payee.

    What happens if I don't have enough money in my account to cover the Bill Pay transaction?

    If your account has insufficient funds when a bill payment attempts to clear through your checking account, our Bill Pay service provider will make at least 2 more attempts to electronically debit your account. After that, they will contact you directly to work out resolution of the outstanding debit. Bill Pay transactions are subject to the same transaction fees as other debits against your account, such as non-sufficient funds (NSF) fees, for returned or paid items, at $28 each.

    Is overdraft protection available?

    Yes, if you have other accounts or loans set up as overdraft sources for your checking account, funds will automatically transfer from those accounts to cover the payment.